At 87mobiles.com, we believe in maintaining transparency and customer satisfaction while safeguarding the interests of our sellers. Please read our return policy carefully before making a purchase.
📦 1. General Returns
Return Window: Returns are accepted within 7 day from the date of purchase.
Condition of Product:
The product must be unused, sealed, and in its original packaging.
Handset must not be activated or tampered with in any way.
Point of Return: Product must be returned to the same store or location where it was purchased.
Documentation Required:
A valid purchase invoice (bill) is mandatory.
Return is subject to a mutual agreement between the buyer and seller after verifying the condition of the product.
Important Note: Products once activated or opened will not be eligible for return or exchange unless categorized as DOA (Dead on Arrival) by the brand.
⚠️ 2. Dead on Arrival (DOA) Policy
Brand Policy Compliance: All DOA cases are handled as per the official brand DOA policies.
DOA Certification:
Visit the brand-authorized service center to obtain a DOA certificate.
The certificate must clearly state the issue and confirm the device was faulty on arrival.
Replacement/Upgrade:
Upon submission of a valid DOA certificate, the brand will replace or upgrade the handset as per their guidelines.
87mobiles.com is not liable for replacement unless the brand confirms the DOA status.
📝 3. Additional Terms & Conditions
Return/refund/exchange requests without proper documentation or physical verification will not be processed.
Accessories, software, or bundled products once unsealed are non-returnable.
Any form of physical damage, liquid damage, screen cracks, or tampering will void return eligibility.
Refunds (if applicable) will be initiated only after inspection and confirmation from the seller and brand (if needed).
📞 Need Help?
For any queries or clarifications regarding returns, please contact the seller directly or reach out to our support team at info@87mobiles.com or call our support executive at 70238 78974.
